Workforce Management for UAE Field Service Teams
Technicians, maintenance crews, and field engineers visit customer sites all day. Aiya records who arrived where, when, with face + GPS verification — no kiosks, no shared scanners, no paper job sheets.
Per-site GPS · Mobile-first · Job-aware · WPS-ready · Free up to 25 staff
Field service workforces don't have a single gate
A UAE field service team — HVAC technicians, IT support engineers, telecom field crews, lift maintenance — runs across dozens of customer sites a day. The dispatcher in the back office needs to know who actually arrived at each call, how long they were there, and whether the visit closed. A shared scanner at the depot tells you nothing about any of it. Aiya records per-customer-site GPS check-in with face verification from the technician's own phone, and a live job board in the dispatch office. Billable hours match presence; SLAs are evidenced.
GPS check-in per customer site
A geofence per recurring customer site, or an ad-hoc GPS lock for one-off visits. Per-visit duration recorded.
Face verification per visit
Live selfie matched against the enrolled face. The customer site owner sees a real technician, not a dispatched ID.
Phone-based, offline-capable
Check-ins cache locally if the customer site has poor signal and sync when back online. Works on any modern phone.
Light job awareness (optional)
Optional: log what was done at each site. Useful for SLA evidence and customer billing. Not required.
Live dispatch board
See where every technician is right now and which job they're on. Reroute from the dashboard.
Working hours + travel time
Travel-time and on-site time tracked separately. Overtime calculations exclude travel where your contract requires.
Customer billing extract
Per-site hours can be exported for customer billing — matches what payroll sees, so disputes drop.
UAE PDPL + WPS-ready
Encrypted biometric and location data, WPS-ready exports for your payroll or bank gateway.
From dispatch to billing
Set up recurring customer sites
Geofence recurring customer locations. For one-off visits, the technician's GPS becomes the record.
Onboard the team
Bulk import; photo enrolment for face matching; document checklist (visa, professional licence).
Per-visit check-in
Technician checks in on arrival at the customer site by face + GPS. The dispatcher sees them light up on the board.
Per-visit check-out
Check-out on leaving. Visit duration recorded against the customer site. Optional job notes attached.
Payroll + customer billing
WPS-ready hours export for payroll. Per-customer-site reports for billing if you bill by time.
Built around UAE compliance, not adapted to it
WPS-ready hour exports
Working hours, overtime, travel time, and absences export cleanly into your payroll or bank WPS gateway.
UAE Labour Law working hours (per Federal Decree-Law No. 33 of 2021)
Daily limits, mandatory rest, overtime caps for technicians driving between sites all day.
UAE PDPL biometric handling
Consent-captured, encrypted face data, configurable retention, processed in a UAE-aligned regional data centre.
Customer billing audit
Per-visit GPS + face + time evidence; resolves billing disputes about whether a technician was actually on-site.
Frequently asked questions
Can we bill customers per-site based on the hours recorded?▾
What about technicians who do multiple sites in a day?▾
How does it handle ad-hoc one-off customer visits?▾
Do we need to install hardware at customer sites?▾
Is there a free tier?▾
Explore further
See the dispatch board on your team
20-minute demo. We will geofence a sample customer site and run a technician check-in from a phone, then show the dispatch view.